1. Are your products brand new?
Yes, unless explicitly stated otherwise. Any refurbished or used items will be clearly labeled.
2. Do you offer delivery across Zambia?
Yes. Delivery coverage and costs are shown at checkout or confirmed after order placement.
3. How long does delivery take?
Delivery timelines vary by location. Estimates will be provided, but delays may occur due to external factors.
4. What payment methods do you accept?
Available payment options are shown at checkout and may include mobile money, bank transfer, or card payments.
5. Can I cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
6. What if I receive a faulty product?
Contact us within 7 days of delivery with proof (photos or video). We will assess and advise on replacement or refund.
7. Do you provide warranties?
Yes, where applicable. Warranty details vary by product and manufacturer.
8. Do you repair devices bought from your store?
Repair services, if offered, are listed separately and governed by their own terms.
9. Is my personal information safe?
Yes. We take data protection seriously and only use your information to fulfill orders and services.
10. How do I contact you?
Contact information is available on the contact page.