Digitalhood

Last updated: 01 January, 2026

Digitalhood Creations (“Digitalhood”, “we”, “us”, or “our”) operates the website https://www.digitalhood.info (the “Website”). This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Data Protection Act No. 3 of 2021 of the Laws of Zambia and other applicable regulations.

By accessing or using our Website and services, you consent to the practices described in this Privacy Policy.

1. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Physical address

b. Service & Device Information

  • Device brand, model, and reported fault
  • Repair, diagnosis, and booking details
  • Communication records related to services

c. Technical Data

  • IP address
  • Browser type and operating system
  • Website usage data and access logs

2. Lawful Basis for Processing (Zambia)

Under the Zambian Data Protection Act, we process personal data on the following lawful grounds:

  • Your consent
  • Performance of a contract or service request
  • Compliance with legal obligations
  • Legitimate business interests, provided they do not override your rights

3. How We Use Personal Data

We use personal data to:

  • Provide device repair, diagnostics, and booking services
  • Communicate service updates and respond to inquiries
  • Improve website performance and service quality
  • Ensure system security and prevent fraud
  • Meet legal and regulatory obligations

4. Device Repair & Data Confidentiality

  • We do not intentionally access personal data stored on customer devices
  • If limited access is required for diagnostics or repair, it is done only with customer authorization
  • All information obtained during repairs is treated as strictly confidential

5. Data Sharing & Disclosure

We do not sell or trade personal data.

We may share data only with:

  • Trusted service providers (hosting, analytics, email systems)
  • Legal authorities where required under Zambian law
  • Business partners strictly for service fulfillment purposes

All third parties are required to comply with applicable data protection obligations.

6. Data Storage & Security

  • Data is stored on secure servers (including AWS infrastructure)
  • We apply reasonable technical and organizational safeguards to prevent unauthorized access, loss, or misuse
  • Access to personal data is restricted to authorized personnel only

7. Data Retention

Personal data is retained only:

  • For as long as necessary to provide services
  • To comply with legal, accounting, or regulatory requirements

When no longer required, data is securely deleted or anonymized.

8. Your Rights Under Zambian Law

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion where legally permissible
  • Object to unlawful processing
  • Withdraw consent at any time

Requests can be made using the contact details below.

9. Cookies & Tracking

We use cookies and similar technologies. Please refer to our Cookie Policy for detailed information.

10. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

12. Contact Information

For privacy-related inquiries or data requests, contact:

Digitalhood Creations
Website: https://www.digitalhood.info
Email: contact@digitalhood.info

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