Digitalhood

Digitalhood Creations
Website: digitalhood.info
Last Updated: 01 January, 2026

1. Overview

This Warranty Policy outlines the terms under which products purchased from Digitalhood Creations are covered for defects. It applies only to products explicitly sold through digitalhood.info.

A warranty is not insurance. It does not protect against carelessness, gravity, or liquids.

2. Warranty Coverage

Where applicable, products are covered by:

  • Manufacturer warranty, or
  • Seller warranty as stated on the product page or receipt

Warranty coverage applies only to manufacturing defects under normal use.

3. Warranty Period

  • Warranty periods vary by product and brand
  • The applicable warranty duration will be stated on:
    • The product page, or
    • The receipt or warranty card

If no warranty is stated, the product is sold “as is” to the extent permitted by Zambian law.

4. What Is Covered

The warranty covers:

  • Manufacturing defects
  • Hardware malfunctions not caused by user damage
  • Faults present at the time of delivery

Coverage is limited to repair, replacement, or refund at our discretion.

5. What Is NOT Covered

Warranty does not cover:

  • Physical damage (cracks, dents, broken parts)
  • Liquid or moisture damage
  • Power surge or electrical damage
  • Normal wear and tear
  • Software issues caused by updates, apps, or viruses
  • Unauthorized repairs or tampering
  • Accessories such as cables, chargers, earphones, and batteries unless stated otherwise

If it fell, got wet, overheated, or was opened by “a guy who knows phones,” the warranty is void.

6. Warranty Claim Process

To make a warranty claim:

  1. Contact us within the warranty period
  2. Provide proof of purchase
  3. Provide clear description of the issue
  4. Submit the product for inspection if requested

Inspection may take 3–7 business days.

7. Resolution

After inspection, we will:

  • Repair the product, or
  • Replace the product (subject to availability), or
  • Issue a refund if repair or replacement is not possible

The decision rests with Digitalhood Creations, in line with Zambian consumer protection laws.

8. Shipping & Handling for Warranty Claims

  • Customers are responsible for delivering the product to us unless stated otherwise
  • Return shipping after approved warranty service may be covered at our discretion

9. Limitation of Liability

To the maximum extent permitted by Zambian law:

  • We are not liable for indirect or consequential damages
  • Liability is limited to the original purchase price of the product

10. Transferability

Warranties are non-transferable unless the manufacturer states otherwise.

11. Changes to This Policy

We reserve the right to update this Warranty Policy at any time. Continued use of the website constitutes acceptance.

12. Contact

For warranty claims or questions, contact us using the details provided on the contacts page.